Returns
Returns & Exchanges: Our Commitment to Precision
At Briar de Wolfe, every piece is made-to-order—a deliberate process designed to eliminate zero-waste inventory, uphold metallurgical purity, and maintain anatomical precision.
Because your jewelry is crafted specifically for you, our return policy is structured to protect both the craftsmanship involved and the strict clinical hygiene standards required for intimate body-piercing jewelry.
1. Eligibility & Sterile Hygiene Standards
To be eligible for a return or exchange, your item must meet the following criteria:
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Timely Request: You must initiate your return request within 14 days of your package being delivered.
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Tamper-Evident Security Seal: For health and hygiene reasons, body-piercing jewelry, sleepers, and hoops are sealed in a transparent, tamper-evident security package. Items are eligible for return only if the security seal remains completely intact and unbroken. Once opened or tried on, body-piercing jewelry becomes a final sale due to clinical hygiene standards.
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Pristine Condition: Items must be unworn, unmodified, and free of any signs of wear, scratching, or handling.
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Complete Packaging: All original studio packaging, pouching, tags, warranty cards, and certificates must be returned in full.
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Complete Sets: Items purchased as a set (such as paired sleepers) must be returned together; individual pieces from a set cannot be accepted separately.
2. Fees, Logistics & Handling
Because returned fine jewelry requires clinical sanitization, metal assay verification, and technical inspection before re-entering our studio vault, the following handling fees apply:
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Standard Restocking Fee: Eligible returns are subject to a 5% Sterile Recalibration & Handling Fee (calculated from the product subtotal) to cover technical re-inspection and clinical sanitization.
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Chain Returns Fee: Chains are subject to a 20% Sterile Recalibration & Handling Fee due to the intensive labor required for link-integrity verification and stress-testing.
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Shipping & Customs Costs: Original shipping fees paid to transit carriers are non-refundable. The client is responsible for purchasing a tracked, insured return shipping label.
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International Return Duties & Taxes: For returns shipped from outside Canada (including the US, UK, Australia, Singapore, Switzerland, UAE, and Germany), any customs duties, import tariffs, brokerage fees, or clearance charges billed to Briar de Wolfe upon re-entry into Canada will be deducted from your final refund or store credit.
3. Exclusions & Final Sale
The following items are strictly non-refundable and exempt from returns:
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Opened Body Jewelry: Any item where the tamper-evident hygienic packaging seal has been broken.
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Bespoke & Room B3 Commissions: Custom pieces, specialized sizing, engraved creations, or one-of-a-kind bespoke commissions created specifically for you.
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Final Sale: Any item designated as "Final Sale" at the time of purchase.
4. How to Initiate a Return
To begin a return request, please email our studio team:
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Email: studio@briardewolfe.com
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Subject Line: Please write "Return Request - [Your Order Number]"
Once your request is approved, we will send you detailed return shipping instructions. Please do not send items back without contacting us first, as unrecorded packages cannot be accepted by our studio vault.
Every inquiry is handled with care and personal attention. Your trust in Briar de Wolfe is invaluable, and we are honored to be part of your jewelry journey.