Returns & Exchanges: Ensuring Your Briar de Wolfe Satisfaction

At Briar de Wolfe, our commitment to you begins with meticulous craftsmanship and a zero-waste goal. Each unique piece of jewelry is thoughtfully made-to-order, undergoing a thorough quality inspection to ensure it arrives free of defects and ready to embark on its journey with you. We want you to be absolutely delighted with your creation.

Should your order not meet your expectations, we are here to assist you in navigating our return process.

Eligibility for a Seamless Return

To ensure your item qualifies for a return, please observe the following guidelines:

• Timely Request: A return request must be submitted within 14 days of your order's delivery date.
• Original Condition: Items must be in their original, pristine condition, showing no signs of wear, modification, or damage.
• Complete Packaging: All original packaging, including tags, boxes, and any accompanying materials, must be returned with the item.
• Sets as Whole: If your purchase was part of a set or multiple items designed to be together, the complete set must be returned; individual items from a set cannot be accepted.

Items Not Eligible for Return

Please note that certain items, due to their bespoke nature or final pricing, are not eligible for return:

• Custom Products: Jewelry specially created through our custom design service cannot be returned.
• Final Sale Items: Products clearly marked as "final sale" are not eligible for returns.
• Chains: Returns of chains are subject to a 20% restocking fee.

Initiating Your Return Request

To begin your return process, please submit a return request by emailing us at studio@briardewolfe.com.

• Subject Line: Kindly indicate "Return" and include your order number for swift processing.
• Return Shipping: Please note, the customer is responsible for the cost of return shipping.

We address all return inquiries on a case-by-case basis, always striving to ensure your satisfaction. Your trust in Briar de Wolfe is invaluable, and we are honored to be part of your unique jewelry journey.

Our policy is subject to change without prior notice.